These terms ("Terms") govern your use of the computer repair, pickup and delivery, data recovery, and technical support services provided by Warmbo LLC ("Warmbo," "we," "us," or "our") in Saint Francis, Minnesota, and surrounding areas. By requesting or using our services, you agree to these Terms.
Our services
Warmbo provides diagnosis, hardware repair, malware removal, data recovery, performance tune-ups, and hardware upgrades, along with local pickup and delivery of your device.
Estimates and pricing
- Diagnosis is free, and we provide an estimate before performing paid work. You approve the estimate before we begin.
- Labor is billed at $80 per hour, including free pickup and return in Saint Francis and surrounding cities.
- Certain common services are offered at set prices, shown on our pricing section.
- Parts and hardware are billed at the quoted cost. Final charges are based on the work performed and parts used, as described in your estimate.
Pickup and delivery
Pickup and return service is available in Saint Francis and surrounding communities when your address fits the day's service route. We confirm availability, timing, and travel details before scheduling. You agree to make the device available at the scheduled pickup and return times.
Your responsibilities
- Back up important data before service. We can create a backup for you if you ask.
- Provide access to the device (passwords, passcodes, or account credentials) only where needed to complete the requested service, and remove any items you do not want us to access.
- Disclose any known issues with the device, including signs of damage or tampering.
Data recovery and data loss
We use professional recovery software and careful processes to recover data, but no data recovery can be guaranteed. Before service, stop using a device on which data loss has occurred; continued use can make recovery harder or impossible. We are not responsible for data that cannot be recovered or that is lost before we receive the device.
Warranty and guarantee
We stand behind our work and fix problems right the first time. If a repair we performed fails to resolve the reported issue, let us know, and we will make it right. Hardware parts carry the manufacturer's warranty. This guarantee does not cover damage caused by misuse, drops, spills, or unrelated issues after service.
Limitation of liability
To the fullest extent permitted by law, Warmbo's total liability for any claim related to our services is limited to the amount you paid for the specific service. We are not liable for indirect, incidental, or consequential damages, including loss of data, loss of profits, or business interruption, except as required by law.
Payment
Payment is due when service is complete unless other arrangements are made in advance. We may require a deposit for parts or for larger jobs.
Cancellations and rescheduling
You may cancel or reschedule a pickup at no charge with reasonable notice. Repeated missed pickups may be subject to a cancellation fee.
Unlawful or prohibited use
We do not service devices used for unlawful purposes, and we may decline any service that we reasonably believe is illegal or unethical. You agree to use our services only for lawful purposes.
Changes to these terms
We may update these Terms from time to time. When we do, we will post the updated Terms on this page and revise the "last updated" date above.
Contact us
Questions about these Terms? Contact us at help@warmbo.com or call (763) 401-1822.