Warmbo LLC ("Warmbo," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It covers information you provide to us directly and information we may access on your devices while providing repair services.
Information we collect
Information you give us
When you contact us through our website form, by email, or by phone, we may collect:
- Your name
- Your email address
- Your phone number
- The details you share about the issue or service you need
Our website contact form is delivered securely by Formspree, which performs spam screening on our behalf. We use your details only to respond to your request and to provide the services you ask for.
Information on devices we service
Because we repair computers and mobile devices, our technicians may need to access files, programs, or settings on your device to diagnose and fix a problem. This may include personal data such as photos, documents, or account information. We access device data only as necessary to complete the service you requested and to verify the repair works.
How we use your information
- To respond to your requests and provide repair, pickup, and delivery services
- To schedule and confirm appointments and service routes
- To diagnose and repair the issues you report
- To keep records of the work we perform for you
- To contact you about your service when needed
How we share your information
We do not sell, rent, or trade your personal information. We share information only as needed to operate our business, including:
- With Formspree, which processes website contact form submissions
- With service providers that help us operate (for example, email or scheduling tools), who are bound to protect your information
- When required by law, or to protect the rights, property, or safety of Warmbo, our customers, or others
Data on your device
You remain the owner of the data on your device. We do not copy, retain, or reuse your personal files beyond what is needed to complete and verify your repair. Before work begins, we recommend you back up important data. We are happy to create a backup for you as part of your service if you ask.
Cookies and analytics
Our website is a simple static site. We do not use advertising trackers, and we do not sell your data to advertisers. To the extent any functional cookies or logging are used, they are limited to operating the site and are not used to build a profile of you.
How long we keep information
We keep contact and service records only as long as needed to provide our services, maintain records required for business and tax purposes, and respond to any questions or disputes.
Security
We take reasonable steps to protect your information, including secure handling of devices in our care and limiting access to personal information to technicians who need it to serve you.
Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, contact us at help@warmbo.com or call (763) 401-1822.
Children's privacy
Our services are intended for adults and business customers. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will post the updated policy on this page and revise the "last updated" date above.
Contact us
If you have questions about this policy, please contact us:
- Email: help@warmbo.com
- Phone: (763) 401-1822
- Warmbo LLC, Saint Francis, Minnesota