Warmbo LLC ("Warmbo," "we," "us," or "our") wants you confident in the work we do. This policy explains how refunds and guarantees work for our repair and support services.
Free diagnosis
Diagnosis is always free. We examine your device and provide an estimate before any paid work begins. If you choose not to proceed after the diagnosis, you are not charged for the diagnosis.
If we cannot complete the work
If we are unable to complete the service you approved, we will refund any amount you paid for that uncompleted work. If a hardware part we ordered is unused and returned, we will refund the parts cost; custom or special-order parts may not be returnable.
Data recovery is not guaranteed
Data recovery is a best-effort service. Because of how storage devices fail, we cannot guarantee that all or any data will be recovered. If we are unable to recover the data you requested, you will not be charged for the recovery portion of the service beyond any diagnosis already agreed to. We discuss realistic expectations with you before beginning recovery work.
Repair guarantee
We stand behind our work and fix problems right the first time. If a repair we performed does not resolve the reported issue, tell us as soon as you notice, and we will return the device to the bench and correct it at no additional labor charge. This guarantee covers the specific issue we were hired to fix and applies to services we performed.
The guarantee does not cover:
- Damage caused after service, including drops, spills, or power surges
- Unrelated issues or new problems that arise separately from the repaired issue
- Damage caused by misuse, tampering, or unauthorized modification
Hardware parts
New hardware parts carry the manufacturer's warranty. If a part we installed is defective, we will work with you to replace it under the manufacturer's warranty.
Cancellations and rescheduling
You may cancel or reschedule a scheduled pickup at no charge with reasonable notice. Repeated missed pickups without notice may be subject to a cancellation fee, which we will tell you about before charging.
How to request a refund or a fix
Contact us at help@warmbo.com or call (763) 401-1822 with your service details. We respond promptly and work with you to resolve the issue fairly.